Superseded late cancel and no show policy

This policy has been superseded effective October 8th 2023, but may be reinstated in the event that class capacity is restricted (eg: by government for covid-19 management).

We understand that sometimes things come up, however our cancellation policy will be enforced without exception, unless a current medical certificate is provided. Bookings are recommended but not essential.

If you need to cancel your class, you can do so via MindBody (app or online). We are unable to accept cancellations via phone, email or social media.

Definitions: 

• Early cancel = Cancellation more than 3 hours before class start time
• Late cancel = Cancellation less than 3 hours before class start time
• No shows = Booking not cancelled or attended. Multiple No Shows will result in the right to book being temporarily suspended, so please remember to cancel if you can’t make it, as a courtesy to your teacher and fellow students.

 

This policy has been superseded effective May 19th 2023, but may be reinstated in the event that class capacity is restricted (eg: by government for covid-19 management).

We understand that sometimes things come up, however our cancellation policy will be enforced without exception, unless a current medical certificate is provided. Please note that bookings are recommended but not essential for all classes, except 6 am / 6:15 am classes where pre-booking before 9:30 pm the night before is required.

If you need to cancel your class, you can do so via MindBody (app or online). We are unable to accept cancellations via phone, email or social media.

Definitions: 

• Early cancel = Cancellation more than 3 hours before class start time
• Late cancel = Cancellation less than 3 hours before class start time, except for 6:00 am or 6:15 am classes where the late cancellation window begins at 9:30 pm the night prior as part of our 6 am booking policy
• No shows = Booking not cancelled or attended. Multiple No Shows will result in the right to book being temporarily suspended, so please remember to cancel if you can’t make it, as a courtesy to your teacher and fellow students.

 

This policy has been superseded effective July 1st 2022, but may be reinstated in the event that class capacity is restricted (eg: by government for covid-19 management).

We understand that sometimes unforeseen things come up, however our cancellation policy will be enforced without exception except in the instance where a current medical certificate is provided. 

• The fees outlined below will be applied without exception out of fairness to other students and for viability of our small business during Covid-19 restricted operations.
• If you need to cancel your class, you can do so via MindBody (app or online). We are unable to accept cancelations via phone, email or social media.

For casual class, 5, 10, and 25 class pass holders, the following cancellation policy applies:

• {Early cancel} Cancellation more than 3 hours before class will have no charge
• {Late cancel} Cancellation less than 3 hours before class will forfeit your session*
• “No shows” to any class forfeit your session, and incur a $10 fee

For all other students (including unlimited or monthly pass holders, Direct Debit members, intro and welcome back passes) the following cancellation policy applies:

• {Early cancel} Cancellation more than 3 hours before class will have no charge
• {Late cancel} Cancellations less than 3 hours before class will forfeit your session, and incur a $10 fee*
• “No shows” to any class will forfeit your session, and incur a $15 fee

* The 6am booking policy still applies for all students, where the late cancelation window begins at 9:30 pm the night prior